Your Privacy Matters to 372665b

1 Information We Collect

372665b collects personal data from you in three primary ways: information you provide directly when registering or using our services, information generated automatically by your use of the platform, and information received from trusted third-party partners such as payment processors and identity verification providers.

Information You Provide Directly

• Registration data: Full name, date of birth, email address, mobile phone number, and a username and password of your choosing.
• Identity verification (KYC) documents: National Identity Card (NID) number or copy, passport, driving licence, and proof of address such as a utility bill or bank statement. These are required to verify your identity and age before your first withdrawal.
• Payment information: bKash wallet number, Nagad number, Rocket number, Upay number, or bank account details used to process deposits and withdrawals. Full payment credentials are handled by our payment partners and are not stored on 372665b servers in unencrypted form.
• Communications: Messages sent to our support team via live chat, email ([email protected]), or WhatsApp, including the content of those messages and any attachments.
• Responsible gaming preferences: Deposit limits, time-out requests, and self-exclusion requests you submit voluntarily through your account settings or the support team.

Information Collected Automatically

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage data: Pages visited, games played, bets placed, session duration, click paths, and in-app navigation patterns.
• Geolocation: Country and city-level location derived from your IP address. We do not collect precise GPS-level location data unless you grant explicit device permission.
• Cookies and tracking technologies: Session cookies, preference cookies, and analytics pixels. Full details are set out in Section 5 of this policy.

Information from Third Parties

• Payment processors: Transaction status, reference numbers, and partial payment identifiers from bKash, Nagad, Rocket, Upay, and our banking partners.
• Identity verification partners: Confirmation of identity and age verification outcomes from third-party KYC service providers.
• Fraud prevention services: Risk scores and device fingerprint data from fraud detection tools used to protect the integrity of the platform.

2 How We Use Your Data

We use the personal data we hold about you for clearly defined purposes. The following table summarises the main uses and the corresponding legal basis under which each processing activity is conducted:

Marketing communications from 372665b — including promotional emails, SMS notifications about bonuses, and BPL or IPL match-day alerts — are sent only to players who have explicitly opted in. You may withdraw your marketing consent at any time by updating your account notification preferences or by contacting [email protected].

3 Legal Basis for Processing

372665b processes your personal data under one or more of the following legal bases, depending on the specific processing activity involved:

• Contract Performance: Processing that is necessary to enter into and fulfil the player account agreement with you. This includes account creation, bet settlement, payment processing, and customer support.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering (AML) rules, know-your-customer (KYC) requirements, and responsible gambling obligations.
• Legitimate Interest: Processing that serves a genuine and proportionate business interest of 372665b, provided that interest does not override your rights and freedoms. This includes fraud prevention, platform security, product analytics, and improvement of our services.
• Consent: Processing based on a freely given, specific, and informed consent that you have provided. This applies to marketing communications only. You may withdraw consent at any time without affecting the lawfulness of prior processing.

Where we rely on legitimate interest as our legal basis, we conduct a balancing test to ensure that our interest does not disproportionately impact your privacy rights. You may request a summary of any legitimate interest assessment by contacting [email protected].

4 Data Sharing & Third Parties

372665b does not sell or rent your personal data to any third party. We share data only with carefully selected partners who require it to deliver specific services on our behalf, or where we are legally required to do so. All third-party data processors are bound by written data processing agreements that require them to handle your data securely and only for the specified purpose.

Categories of Third-Party Recipients

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other financial institutions receive payment data necessary to execute your deposit and withdrawal requests.
• Identity verification providers: Third-party KYC service providers receive copies of your identity documents to conduct age and identity verification checks on our behalf.
• Game content providers: Game studios including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, Hacksaw Gaming, Play'n GO, and Spribe receive your player session data (typically a pseudonymised player ID and stake amount) to deliver game content and settle game results.
• Fraud prevention and security services: Third-party fraud detection tools may process your device fingerprint, IP address, and behavioural data to generate risk assessments that protect the platform and its players.
• Analytics providers: Anonymised or aggregated usage data may be processed by analytics tools to help us understand platform performance and improve the user experience.
• Legal and regulatory authorities: We may disclose personal data to law enforcement agencies, financial intelligence units, or other government bodies where we are required to do so by applicable law, court order, or where we have a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or other illegal activity.

5 Cookies & Tracking Technologies

372665b uses cookies and similar tracking technologies to deliver a functional, personalised, and secure platform experience. A cookie is a small text file placed on your device by your browser when you visit the Site. Cookies enable core platform features and help us understand how users navigate the platform.

Types of Cookies We Use

• Strictly necessary cookies: These cookies are essential for the platform to function. They maintain your login session, keep your bet slip active, and ensure that security controls operate correctly. These cookies cannot be disabled without breaking core platform functionality.
• Preference cookies: These store your language preference, display settings, and notification preferences so that the platform remembers your choices between sessions.
• Analytics cookies: These cookies collect anonymised information about how users navigate the platform — which pages are visited most frequently, how long sessions last, and where users encounter difficulties. This data is used solely to improve the platform experience.
• Security cookies: These assist in fraud detection and the prevention of unauthorised account access by fingerprinting device characteristics in a privacy-preserving manner.

Managing Cookies

You can control and delete cookies through your browser settings at any time. Most modern browsers allow you to block third-party cookies, clear all cookies on exit, or receive a notification before a cookie is placed. Please note that disabling strictly necessary cookies will impair your ability to use the 372665b platform and may prevent you from logging in or placing bets.

373665b does not currently use advertising or retargeting cookies. If this changes in the future, this policy will be updated and players will be notified.

6 Data Retention

372665b retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or financial obligations. The table below summarises our standard retention periods by data category:

When a retention period expires, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual. Physical documents containing personal data are shredded; digital records are overwritten using industry-standard secure deletion protocols.

7 Your Rights Over Your Data

As a player on 372665b, you hold a comprehensive set of rights with respect to your personal data. We are committed to honouring these rights promptly and without unnecessary barriers. Your rights are as follows:

• Right of Access: You may request a copy of all personal data we hold about you. We will provide a structured summary of your data within 30 days of a verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may update many fields directly through your account settings.
• Right to Erasure: You may request that we delete your personal data. This right is subject to overriding legal obligations (for example, we are required to retain KYC and transaction records for a minimum of five years by applicable financial regulations). Where deletion is not immediately possible, we will explain the reason clearly.
• Right to Restriction: In certain circumstances, you may request that we restrict the processing of your data — for example, while a correction request is being evaluated.
• Right to Data Portability: You may request an export of your personal data in a commonly used, machine-readable format (JSON or CSV) so that you can transfer it to another service provider if you wish.
• Right to Object: You may object to processing activities conducted on the basis of legitimate interest, including direct marketing. We will cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before the withdrawal.

To exercise any of the rights above, please contact our support team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within five business days and fulfil it within 30 days. In complex cases, this period may be extended by a further 30 days, and we will notify you if an extension is necessary.

8 Contact & Data Queries

If you have any questions, concerns, or complaints about how 372665b handles your personal data, or if you wish to exercise any of your data rights described in Section 7, please contact our dedicated data support team using the details below.

Data queries and rights requests:
Email: [email protected] (subject line: "Privacy Query" or "Data Rights Request")

Response commitment: We aim to acknowledge all privacy-related enquiries within five business days and to resolve them fully within 30 days. All times are Bangladesh Standard Time (BST, UTC+6).

Policy updates: 372665b may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When a material change is made, we will notify registered players by email and display a prominent notice on the platform for a minimum of 30 days prior to the change taking effect. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. Continued use of the platform after the effective date of a revised policy constitutes acceptance of the updated terms.